chat with glenn

ok so i stubbed my toe really bad a little while ago
and under the nail its all black and nasty and i thought
it was like all pressured in there so i used a handkerchief
to hold a red hot needle that i stabbed through my toenail but
nothing happened and now my toe still hurts and theres a
hole in the middle of it

user Charles_ has entered room

Charles(Sun May 31 2009 18:43:06 GMT-0600 (Mountain Daylight Time))>

Cancelling everything except internet

analyst Glenn has entered room

Glenn(Sun May 31 2009 18:43:17 GMT-0600 (Mountain Daylight Time))>

Hello Charles_, Thank you for contacting Comcast Live
Chat Support. My name is Glenn. Please give me one moment to review your information.

Glenn(Sun May 31 2009 18:43:20 GMT-0600 (Mountain Daylight Time))>

Hi

Charles_(Sun May 31 2009 16:43:36 GMT-0600 (Mountain Daylight Time))>

Hi Glenn

Glenn(Sun May 31 2009 18:43:28 GMT-0600 (Mountain Daylight Time))>

I will be glad to assist you today Charles

Charles_(Sun May 31 2009 16:43:45 GMT-0600 (Mountain Daylight Time))>

That's very kind of you

Glenn(Sun May 31 2009 18:43:59 GMT-0600 (Mountain Daylight Time))>

so you want to cancel your services except internet

Glenn(Sun May 31 2009 18:44:02 GMT-0600 (Mountain Daylight Time))>

am I correct?

Charles_(Sun May 31 2009 16:44:23 GMT-0600 (Mountain Daylight Time))>

yes, you are absolutely right Glenn.

Glenn(Sun May 31 2009 18:44:32 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 18:44:41 GMT-0600 (Mountain Daylight Time))>

can I know what services do you want to cancel Charles?

Charles_(Sun May 31 2009 16:45:08 GMT-0600 (Mountain Daylight Time))>

Yes, give me a second

Glenn(Sun May 31 2009 18:45:03 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 18:45:04 GMT-0600 (Mountain Daylight Time))>

sure

Charles_(Sun May 31 2009 16:45:53 GMT-0600 (Mountain Daylight Time))>

Starter Cable, Sports Tier, HSI Bundle, and Leased Modem

Charles_(Sun May 31 2009 16:45:57 GMT-0600 (Mountain Daylight Time))>

i believe that's everything

analyst Glenn has been temporarily disconnected.  Please wait while the analyst attempts to reconnect.

analyst Glenn has entered room

Glenn(Sun May 31 2009 18:47:33 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 18:47:54 GMT-0600 (Mountain Daylight Time))>

HSi bundle is for internet Charles

Glenn(Sun May 31 2009 18:48:00 GMT-0600 (Mountain Daylight Time))>

are you going to cancel that one too?

Charles_(Sun May 31 2009 16:48:31 GMT-0600 (Mountain Daylight Time))>

oh no, let's keep that one

Glenn(Sun May 31 2009 18:48:38 GMT-0600 (Mountain Daylight Time))>

Okay

Charles_(Sun May 31 2009 16:49:00 GMT-0600 (Mountain Daylight Time))>

and the modem if that's required

Glenn(Sun May 31 2009 18:48:49 GMT-0600 (Mountain Daylight Time))>

CanI know why do you want to cancel the cable service?

Charles_(Sun May 31 2009 16:49:08 GMT-0600 (Mountain Daylight Time))>

absolutely!

Glenn(Sun May 31 2009 18:48:56 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 18:48:57 GMT-0600 (Mountain Daylight Time))>

sure

Charles_(Sun May 31 2009 16:49:59 GMT-0600 (Mountain Daylight Time))>

we got it to watch our favorite NBA team, the
Denver Nuggets--who, as you know, have
recently been eliminated from the NBA playoffs
by the dastardly Kobe Bryant and his
villainous Los Angeles Lakers.

Glenn(Sun May 31 2009 18:50:38 GMT-0600 (Mountain Daylight Time))>

so you are cancelling the service since the
Denver Nuggets lost?

Glenn(Sun May 31 2009 18:50:42 GMT-0600 (Mountain Daylight Time))>

Is that correct?

Charles_(Sun May 31 2009 16:51:07 GMT-0600 (Mountain Daylight Time))>

That is correct. We can only afford it
during the season!

Glenn(Sun May 31 2009 18:50:57 GMT-0600 (Mountain Daylight Time))>

Carmello played great though

Glenn(Sun May 31 2009 18:50:59 GMT-0600 (Mountain Daylight Time))>

*smiles

Glenn(Sun May 31 2009 18:51:06 GMT-0600 (Mountain Daylight Time))>

Okay

Charles_(Sun May 31 2009 16:51:25 GMT-0600 (Mountain Daylight Time))>

he finally stepped up yeah who are
you rooting for

Glenn(Sun May 31 2009 18:51:32 GMT-0600 (Mountain Daylight Time))>

so you are not going to
watch the Lakers trying
to win it with the Orlando Magic?

Charles_(Sun May 31 2009 16:51:53 GMT-0600 (Mountain Daylight Time))>

we'd rather orlando take it down

Charles_(Sun May 31 2009 16:51:59 GMT-0600 (Mountain Daylight Time))>

we might watch, but it wont be from here

Glenn(Sun May 31 2009 18:51:52 GMT-0600 (Mountain Daylight Time))>

Yes

Glenn(Sun May 31 2009 18:51:57 GMT-0600 (Mountain Daylight Time))>

They are my bet too

Glenn(Sun May 31 2009 18:52:01 GMT-0600 (Mountain Daylight Time))>

okay

Charles_(Sun May 31 2009 16:52:18 GMT-0600 (Mountain Daylight Time))>

i like turkoglu

Glenn(Sun May 31 2009 18:52:18 GMT-0600 (Mountain Daylight Time))>

yes

Glenn(Sun May 31 2009 18:52:23 GMT-0600 (Mountain Daylight Time))>

he is a great player

Glenn(Sun May 31 2009 18:52:29 GMT-0600 (Mountain Daylight Time))>

Pietrus as well

Glenn(Sun May 31 2009 18:52:32 GMT-0600 (Mountain Daylight Time))>

*smiles

Glenn(Sun May 31 2009 18:52:35 GMT-0600 (Mountain Daylight Time))>

By the way 

Glenn(Sun May 31 2009 18:52:37 GMT-0600 (Mountain Daylight Time))>

Charles

Glenn(Sun May 31 2009 18:52:42 GMT-0600 (Mountain Daylight Time))>

I have an offer for you

Charles_(Sun May 31 2009 16:53:03 GMT-0600 (Mountain Daylight Time))>

the orlando magic make it rain
like lil wayne all day baby.
whats ur offer glenn

Glenn(Sun May 31 2009 18:52:52 GMT-0600 (Mountain Daylight Time))>

we do have promotions for the package that you have right now

Glenn(Sun May 31 2009 18:53:02 GMT-0600 (Mountain Daylight Time))>

this is to help you lower your bill

Glenn(Sun May 31 2009 18:53:31 GMT-0600 (Mountain Daylight Time))>

for starter package you are paying it for 55.95 right now

Glenn(Sun May 31 2009 18:53:33 GMT-0600 (Mountain Daylight Time))>

correct?

Charles_(Sun May 31 2009 16:53:51 GMT-0600 (Mountain Daylight Time))>

i know not.

Glenn(Sun May 31 2009 18:53:47 GMT-0600 (Mountain Daylight Time))>

and I will offer you 29.99 for 6 months for that package

Glenn(Sun May 31 2009 18:53:58 GMT-0600 (Mountain Daylight Time))>

and then for internet you are paying it for 42.95

Glenn(Sun May 31 2009 18:54:09 GMT-0600 (Mountain Daylight Time))>

and also I will be giving it to your for 19.99 for 6 months

Glenn(Sun May 31 2009 18:54:21 GMT-0600 (Mountain Daylight Time))>

meaning I will give you promotion for internet and cbale service

Glenn(Sun May 31 2009 18:54:40 GMT-0600 (Mountain Daylight Time))>

your total charge per month will now be  57.93

Glenn(Sun May 31 2009 18:55:08 GMT-0600 (Mountain Daylight Time))>

that is for you to see how Orlando will crash the lakers

Glenn(Sun May 31 2009 18:55:11 GMT-0600 (Mountain Daylight Time))>

*smiles

Charles_(Sun May 31 2009 16:56:23 GMT-0600 (Mountain Daylight Time))>

we appreciate the notion, but we really
have no need to watch television whatsoever
at this point. as much as we would like
to see the downfall of the lakers, we are
very upset over this whole ordeal. if you
could somehow make the internet cheaper,
that is preferable, but the cable tv is a
waste any way you look at it for us.

Glenn(Sun May 31 2009 18:56:42 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 18:56:50 GMT-0600 (Mountain Daylight Time))>

I understand that Charles

Glenn(Sun May 31 2009 18:56:58 GMT-0600 (Mountain Daylight Time))>

here is what we are going to do then

Glenn(Sun May 31 2009 18:57:20 GMT-0600 (Mountain Daylight Time))>

I will submit a request for cancellation of your cable service to our cancellation department Charles

Glenn(Sun May 31 2009 18:57:50 GMT-0600 (Mountain Daylight Time))>

and to complete the process of the cancellation, I will need to you to return the cable box that you have so that you will not be charge with that

Glenn(Sun May 31 2009 18:57:56 GMT-0600 (Mountain Daylight Time))>

Is that okay with you>

Charles_(Sun May 31 2009 16:58:16 GMT-0600 (Mountain Daylight Time))>

absolutely.

Glenn(Sun May 31 2009 18:58:05 GMT-0600 (Mountain Daylight Time))>

you can return the cable box in the service center

Glenn(Sun May 31 2009 18:58:12 GMT-0600 (Mountain Daylight Time))>

okay

Glenn(Sun May 31 2009 18:58:26 GMT-0600 (Mountain Daylight Time))>

let me give you the address where you can return the cable  box then

Glenn(Sun May 31 2009 18:58:27 GMT-0600 (Mountain Daylight Time))>

one moment

Charles_(Sun May 31 2009 16:58:48 GMT-0600 (Mountain Daylight Time))>

take your time

Glenn(Sun May 31 2009 18:58:53 GMT-0600 (Mountain Daylight Time))>

and also, i will give you the 19.99 for internet

Charles_(Sun May 31 2009 16:59:14 GMT-0600 (Mountain Daylight Time))>

thank you!

Charles_(Sun May 31 2009 16:59:22 GMT-0600 (Mountain Daylight Time))>

that helps us greatly.

Glenn(Sun May 31 2009 18:59:20 GMT-0600 (Mountain Daylight Time))>

You are welcome Charles

Glenn(Sun May 31 2009 18:59:34 GMT-0600 (Mountain Daylight Time))>

here is the address where you can return the box

Glenn(Sun May 31 2009 18:59:38 GMT-0600 (Mountain Daylight Time))>

Fort Collins
Address: 1201 University Ave
Fort Collins CO 80521
Phone Number: 888-824-4010 

Glenn(Sun May 31 2009 18:59:44 GMT-0600 (Mountain Daylight Time))>

Open M-F from 8am-6pm, plus 9am-1pm on Saturday. 

Glenn(Sun May 31 2009 19:00:03 GMT-0600 (Mountain Daylight Time))>

I have submited a request to our cancellation department already Charles

Glenn(Sun May 31 2009 19:00:24 GMT-0600 (Mountain Daylight Time))>

as soon as you return the box the cancellation will be completed

Charles_(Sun May 31 2009 17:00:55 GMT-0600 (Mountain Daylight Time))>

Thanks! are there any cords that came with it that we need to worry about or is it just the box?

Glenn(Sun May 31 2009 19:01:11 GMT-0600 (Mountain Daylight Time))>

Only the box Charles

Glenn(Sun May 31 2009 19:01:16 GMT-0600 (Mountain Daylight Time))>

you can keep the wires

Glenn(Sun May 31 2009 19:01:19 GMT-0600 (Mountain Daylight Time))>

*smiles

Charles_(Sun May 31 2009 17:01:41 GMT-0600 (Mountain Daylight Time))>

thanks, glenn.

Glenn(Sun May 31 2009 19:01:37 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 19:01:39 GMT-0600 (Mountain Daylight Time))>

you are welcome

Glenn(Sun May 31 2009 19:01:39 GMT-0600 (Mountain Daylight Time))>

Do you still have any concerns for today?

Charles_(Sun May 31 2009 17:02:07 GMT-0600 (Mountain Daylight Time))>

That's it, Glenn.

Glenn(Sun May 31 2009 19:02:04 GMT-0600 (Mountain Daylight Time))>

Okay

Glenn(Sun May 31 2009 19:02:05 GMT-0600 (Mountain Daylight Time))>

We strive to exceed your expectations and hope that you will take a moment to complete the 3 question survey that will follow our interaction, your feedback will help us to continue improving how we serve you

Glenn(Sun May 31 2009 19:02:05 GMT-0600 (Mountain Daylight Time))>

Thank you for choosing Comcast as your Cable Service Provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/videochat

Glenn(Sun May 31 2009 19:02:10 GMT-0600 (Mountain Daylight Time))>

Analyst has closed chat and left the room

analyst Glenn has left room

He's too crazy-witty for my sanity. So, so, I leave him muttering.

Here's the ship's navel, this doubloon here, and they are all on fire to unscrew it. But, unscrew your navel, and what's the consequence? Then again, if it stays here, that is ugly, too, for when aught's nailed to the mast it's a sign that things grow desperate. Ha, ha! old Ahab! the White Whale; he'll nail ye! This is a pine tree. My father, in old Tolland county, cut down a pine tree once, and found a silver ring grown over in it; some old darkey's wedding ring. How did it get there? And so they'll say in the resurrection, when they come to fish up this old mast, and find a doubloon lodged in it, with bedded oysters for the shaggy bark. Oh, the gold! the precious, precious gold!--the green miser 'll hoard ye soon! Hish! hish! God goes 'mong the worlds blackberrying. Cook! ho, cook! and cook us! Jenny! hey, hey, hey, hey, hey, Jenny, Jenny! and get your hoe-cake done!