ok so i stubbed my toe really bad a little while ago
and under the nail its all black and nasty and i thought
it was like all pressured in there so i used a handkerchief
to hold a red hot needle that i stabbed through my toenail but
nothing happened and now my toe still hurts and theres a
hole in the middle of it
user Charles_ has entered room
Charles(Sun May 31 2009 18:43:06 GMT-0600 (Mountain Daylight Time))>Cancelling everything except internet
analyst Glenn has entered room
Glenn(Sun May 31 2009 18:43:17 GMT-0600 (Mountain Daylight Time))>Hello Charles_, Thank you for contacting Comcast Live
Chat Support. My name is Glenn. Please give me one moment to review your information.
Glenn(Sun May 31 2009 18:43:20 GMT-0600 (Mountain Daylight Time))>Hi
Charles_(Sun May 31 2009 16:43:36 GMT-0600 (Mountain Daylight Time))>Hi Glenn
Glenn(Sun May 31 2009 18:43:28 GMT-0600 (Mountain Daylight Time))>I will be glad to assist you today Charles
Charles_(Sun May 31 2009 16:43:45 GMT-0600 (Mountain Daylight Time))>That's very kind of you
Glenn(Sun May 31 2009 18:43:59 GMT-0600 (Mountain Daylight Time))>so you want to cancel your services except internet
Glenn(Sun May 31 2009 18:44:02 GMT-0600 (Mountain Daylight Time))>am I correct?
Charles_(Sun May 31 2009 16:44:23 GMT-0600 (Mountain Daylight Time))>yes, you are absolutely right Glenn.
Glenn(Sun May 31 2009 18:44:32 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 18:44:41 GMT-0600 (Mountain Daylight Time))>can I know what services do you want to cancel Charles?
Charles_(Sun May 31 2009 16:45:08 GMT-0600 (Mountain Daylight Time))>Yes, give me a second
Glenn(Sun May 31 2009 18:45:03 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 18:45:04 GMT-0600 (Mountain Daylight Time))>sure
Charles_(Sun May 31 2009 16:45:53 GMT-0600 (Mountain Daylight Time))>Starter Cable, Sports Tier, HSI Bundle, and Leased Modem
Charles_(Sun May 31 2009 16:45:57 GMT-0600 (Mountain Daylight Time))>i believe that's everything
analyst Glenn has been temporarily disconnected. Please wait while the analyst attempts to reconnect.
analyst Glenn has entered room
Glenn(Sun May 31 2009 18:47:33 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 18:47:54 GMT-0600 (Mountain Daylight Time))>HSi bundle is for internet Charles
Glenn(Sun May 31 2009 18:48:00 GMT-0600 (Mountain Daylight Time))>are you going to cancel that one too?
Charles_(Sun May 31 2009 16:48:31 GMT-0600 (Mountain Daylight Time))>oh no, let's keep that one
Glenn(Sun May 31 2009 18:48:38 GMT-0600 (Mountain Daylight Time))>Okay
Charles_(Sun May 31 2009 16:49:00 GMT-0600 (Mountain Daylight Time))>and the modem if that's required
Glenn(Sun May 31 2009 18:48:49 GMT-0600 (Mountain Daylight Time))>CanI know why do you want to cancel the cable service?
Charles_(Sun May 31 2009 16:49:08 GMT-0600 (Mountain Daylight Time))>absolutely!
Glenn(Sun May 31 2009 18:48:56 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 18:48:57 GMT-0600 (Mountain Daylight Time))>sure
Charles_(Sun May 31 2009 16:49:59 GMT-0600 (Mountain Daylight Time))>we got it to watch our favorite NBA team, the
Denver Nuggets--who, as you know, have
recently been eliminated from the NBA playoffs
by the dastardly Kobe Bryant and his
villainous Los Angeles Lakers.
Glenn(Sun May 31 2009 18:50:38 GMT-0600 (Mountain Daylight Time))>so you are cancelling the service since the
Denver Nuggets lost?
Glenn(Sun May 31 2009 18:50:42 GMT-0600 (Mountain Daylight Time))>Is that correct?
Charles_(Sun May 31 2009 16:51:07 GMT-0600 (Mountain Daylight Time))>That is correct. We can only afford it
during the season!
Glenn(Sun May 31 2009 18:50:57 GMT-0600 (Mountain Daylight Time))>Carmello played great though
Glenn(Sun May 31 2009 18:50:59 GMT-0600 (Mountain Daylight Time))>*smiles
Glenn(Sun May 31 2009 18:51:06 GMT-0600 (Mountain Daylight Time))>Okay
Charles_(Sun May 31 2009 16:51:25 GMT-0600 (Mountain Daylight Time))>he finally stepped up yeah who are
you rooting for
Glenn(Sun May 31 2009 18:51:32 GMT-0600 (Mountain Daylight Time))>so you are not going to
watch the Lakers trying
to win it with the Orlando Magic?
Charles_(Sun May 31 2009 16:51:53 GMT-0600 (Mountain Daylight Time))>we'd rather orlando take it down
Charles_(Sun May 31 2009 16:51:59 GMT-0600 (Mountain Daylight Time))>we might watch, but it wont be from here
Glenn(Sun May 31 2009 18:51:52 GMT-0600 (Mountain Daylight Time))>Yes
Glenn(Sun May 31 2009 18:51:57 GMT-0600 (Mountain Daylight Time))>They are my bet too
Glenn(Sun May 31 2009 18:52:01 GMT-0600 (Mountain Daylight Time))>okay
Charles_(Sun May 31 2009 16:52:18 GMT-0600 (Mountain Daylight Time))>i like turkoglu
Glenn(Sun May 31 2009 18:52:18 GMT-0600 (Mountain Daylight Time))>yes
Glenn(Sun May 31 2009 18:52:23 GMT-0600 (Mountain Daylight Time))>he is a great player
Glenn(Sun May 31 2009 18:52:29 GMT-0600 (Mountain Daylight Time))>Pietrus as well
Glenn(Sun May 31 2009 18:52:32 GMT-0600 (Mountain Daylight Time))>*smiles
Glenn(Sun May 31 2009 18:52:35 GMT-0600 (Mountain Daylight Time))>By the way
Glenn(Sun May 31 2009 18:52:37 GMT-0600 (Mountain Daylight Time))>Charles
Glenn(Sun May 31 2009 18:52:42 GMT-0600 (Mountain Daylight Time))>I have an offer for you
Charles_(Sun May 31 2009 16:53:03 GMT-0600 (Mountain Daylight Time))>the orlando magic make it rain
like lil wayne all day baby.
whats ur offer glenn
Glenn(Sun May 31 2009 18:52:52 GMT-0600 (Mountain Daylight Time))>we do have promotions for the package that you have right now
Glenn(Sun May 31 2009 18:53:02 GMT-0600 (Mountain Daylight Time))>this is to help you lower your bill
Glenn(Sun May 31 2009 18:53:31 GMT-0600 (Mountain Daylight Time))>for starter package you are paying it for 55.95 right now
Glenn(Sun May 31 2009 18:53:33 GMT-0600 (Mountain Daylight Time))>correct?
Charles_(Sun May 31 2009 16:53:51 GMT-0600 (Mountain Daylight Time))>i know not.
Glenn(Sun May 31 2009 18:53:47 GMT-0600 (Mountain Daylight Time))>and I will offer you 29.99 for 6 months for that package
Glenn(Sun May 31 2009 18:53:58 GMT-0600 (Mountain Daylight Time))>and then for internet you are paying it for 42.95
Glenn(Sun May 31 2009 18:54:09 GMT-0600 (Mountain Daylight Time))>and also I will be giving it to your for 19.99 for 6 months
Glenn(Sun May 31 2009 18:54:21 GMT-0600 (Mountain Daylight Time))>meaning I will give you promotion for internet and cbale service
Glenn(Sun May 31 2009 18:54:40 GMT-0600 (Mountain Daylight Time))>your total charge per month will now be 57.93
Glenn(Sun May 31 2009 18:55:08 GMT-0600 (Mountain Daylight Time))>that is for you to see how Orlando will crash the lakers
Glenn(Sun May 31 2009 18:55:11 GMT-0600 (Mountain Daylight Time))>*smiles
Charles_(Sun May 31 2009 16:56:23 GMT-0600 (Mountain Daylight Time))>we appreciate the notion, but we really
have no need to watch television whatsoever
at this point. as much as we would like
to see the downfall of the lakers, we are
very upset over this whole ordeal. if you
could somehow make the internet cheaper,
that is preferable, but the cable tv is a
waste any way you look at it for us.
Glenn(Sun May 31 2009 18:56:42 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 18:56:50 GMT-0600 (Mountain Daylight Time))>I understand that Charles
Glenn(Sun May 31 2009 18:56:58 GMT-0600 (Mountain Daylight Time))>here is what we are going to do then
Glenn(Sun May 31 2009 18:57:20 GMT-0600 (Mountain Daylight Time))>I will submit a request for cancellation of your cable service to our cancellation department Charles
Glenn(Sun May 31 2009 18:57:50 GMT-0600 (Mountain Daylight Time))>and to complete the process of the cancellation, I will need to you to return the cable box that you have so that you will not be charge with that
Glenn(Sun May 31 2009 18:57:56 GMT-0600 (Mountain Daylight Time))>Is that okay with you>
Charles_(Sun May 31 2009 16:58:16 GMT-0600 (Mountain Daylight Time))>absolutely.
Glenn(Sun May 31 2009 18:58:05 GMT-0600 (Mountain Daylight Time))>you can return the cable box in the service center
Glenn(Sun May 31 2009 18:58:12 GMT-0600 (Mountain Daylight Time))>okay
Glenn(Sun May 31 2009 18:58:26 GMT-0600 (Mountain Daylight Time))>let me give you the address where you can return the cable box then
Glenn(Sun May 31 2009 18:58:27 GMT-0600 (Mountain Daylight Time))>one moment
Charles_(Sun May 31 2009 16:58:48 GMT-0600 (Mountain Daylight Time))>take your time
Glenn(Sun May 31 2009 18:58:53 GMT-0600 (Mountain Daylight Time))>and also, i will give you the 19.99 for internet
Charles_(Sun May 31 2009 16:59:14 GMT-0600 (Mountain Daylight Time))>thank you!
Charles_(Sun May 31 2009 16:59:22 GMT-0600 (Mountain Daylight Time))>that helps us greatly.
Glenn(Sun May 31 2009 18:59:20 GMT-0600 (Mountain Daylight Time))>You are welcome Charles
Glenn(Sun May 31 2009 18:59:34 GMT-0600 (Mountain Daylight Time))>here is the address where you can return the box
Glenn(Sun May 31 2009 18:59:38 GMT-0600 (Mountain Daylight Time))>Fort Collins
Address: 1201 University Ave
Fort Collins CO 80521
Phone Number: 888-824-4010
Glenn(Sun May 31 2009 18:59:44 GMT-0600 (Mountain Daylight Time))>Open M-F from 8am-6pm, plus 9am-1pm on Saturday.
Glenn(Sun May 31 2009 19:00:03 GMT-0600 (Mountain Daylight Time))>I have submited a request to our cancellation department already Charles
Glenn(Sun May 31 2009 19:00:24 GMT-0600 (Mountain Daylight Time))>as soon as you return the box the cancellation will be completed
Charles_(Sun May 31 2009 17:00:55 GMT-0600 (Mountain Daylight Time))>Thanks! are there any cords that came with it that we need to worry about or is it just the box?
Glenn(Sun May 31 2009 19:01:11 GMT-0600 (Mountain Daylight Time))>Only the box Charles
Glenn(Sun May 31 2009 19:01:16 GMT-0600 (Mountain Daylight Time))>you can keep the wires
Glenn(Sun May 31 2009 19:01:19 GMT-0600 (Mountain Daylight Time))>*smiles
Charles_(Sun May 31 2009 17:01:41 GMT-0600 (Mountain Daylight Time))>thanks, glenn.
Glenn(Sun May 31 2009 19:01:37 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 19:01:39 GMT-0600 (Mountain Daylight Time))>you are welcome
Glenn(Sun May 31 2009 19:01:39 GMT-0600 (Mountain Daylight Time))>Do you still have any concerns for today?
Charles_(Sun May 31 2009 17:02:07 GMT-0600 (Mountain Daylight Time))>That's it, Glenn.
Glenn(Sun May 31 2009 19:02:04 GMT-0600 (Mountain Daylight Time))>Okay
Glenn(Sun May 31 2009 19:02:05 GMT-0600 (Mountain Daylight Time))>We strive to exceed your expectations and hope that you will take a moment to complete the 3 question survey that will follow our interaction, your feedback will help us to continue improving how we serve you
Glenn(Sun May 31 2009 19:02:05 GMT-0600 (Mountain Daylight Time))>Thank you for choosing Comcast as your Cable Service Provider and have a great day! Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com/videochat
Glenn(Sun May 31 2009 19:02:10 GMT-0600 (Mountain Daylight Time))>Analyst has closed chat and left the room
analyst Glenn has left room